Acceptable Use Policy
Effective: January 2026
This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Klarv. By using our Service, you agree to comply with this policy. Violations may result in suspension or termination of your account.
- Using bots, scripts, or automated tools to access the Service
- Circumventing or attempting to bypass usage limits or rate limiting
- Generating artificial or fraudulent usage to inflate credit consumption
- Sharing account credentials with unauthorized individuals
- Creating multiple accounts to evade limits or restrictions
- Using another person's account without authorization
- Attempting to gain unauthorized access to systems or data
- Reverse engineering, decompiling, or extracting source code
- Probing, scanning, or testing system vulnerabilities without authorization
- Interfering with or disrupting the Service's infrastructure
- Uploading malware, viruses, or malicious code via screenshots or files
- Attempting to inject harmful content through the diagnostic chat
- Using the Service to facilitate illegal activities
- Using the Service primarily for competitive analysis of Klarv
- Scraping data or content for use in competing products
AI credits are intended for legitimate Salesforce analysis and documentation purposes. We monitor usage patterns to ensure fair access for all users.
Expected use: Analyzing your Salesforce automations, generating documentation, using diagnostic chat for troubleshooting, and exploring process analytics.
Excessive use: Patterns that suggest abuse (e.g., automated bulk requests, unusual consumption spikes) may trigger review and potential rate limiting.
We reserve the right to implement usage caps, rate limits, or throttling at any time to ensure service availability for all users.
When using the diagnostic chat or uploading screenshots, you agree not to submit content that:
- Contains personally identifiable information of individuals without consent
- Violates any third-party intellectual property rights
- Is illegal, harmful, threatening, abusive, or discriminatory
- Attempts to manipulate or exploit the AI system
Violations of this policy may result in one or more of the following actions, at our sole discretion:
- Warning: Notification of the violation with a request to correct the behavior
- Rate limiting: Temporary or permanent reduction in usage limits
- Suspension: Temporary suspension of account access
- Termination: Permanent termination of your account
For severe violations, we may take immediate action without prior warning. We may also report illegal activities to appropriate authorities.
If you become aware of any violation of this policy, please report it to us. We take all reports seriously and will investigate promptly.
This Acceptable Use Policy is part of and incorporated into our Terms of Service. Please also review our Privacy Policy and Billing Policy.
Last updated: January 2026